Work Experience
My professional side
If you need someone who has both the technical and people skills to get the job done. I have experience working in a group setting and also independently. My knowledge’s starts at the client support level both Hardware and Software and progress to Network installation and Maintenance. I like to say that I have have over 17 years of experience in the information technology field.
As my resume will indicates, I am a strong candidate for implementations and supports clients seeking to fill an entry to mid level position. The focus of my career has been on the support, implementation, and integration of workgroups and networks technology that helps customers by increasing their usability. I’m looking for an dynamic work environment. Where there is alway the possibility of learning new thing. To better serve you.
You will be able to download the most current version of my resume for your review and consideration from my web site http://www.shawnjoncas.com .
If you would like to schedule an interview with you to discuss my qualifications in more detail.
I can be reached by phone at (613)-###-####, cell phone at (613)-###-#### or via e-mail at ####@shawnjoncas.com
Services I can help with:
This are the services that I have experience with.
Call Centre Agent; Computer Technician; Help desk Analyst; Technician and consultant; Contractor
Helpdesk Analyst
Call Centre Agent
Computer Technician
Technician and consultant
Contractor
Helpdesk Analyst:
Provided support on a bilingual queue Identified and responded to client needs, using e-mail, phone and remote assistance Diagnosed and resolved hardware and software issues (Outlook and in house software) Used appropriate procedures to address client requests in a efficient manner Documented precisely and tracked calls using (Remedy Service Magic)
Call Center Agent:
Used appropriate procedures to address client requests in a efficient manner Documented precisely and tracked calls using WFM (Clarity by Nortel)
Computer Technician:
Communicated electronically and in person with computer users experiencing difficulties to determine and document problems encountered Consulted user guides, technical manuals and other documents to research and implement solutions Provided advice and training to users in response to identified difficulties Collected, organized and maintained a problems and solutions log for use by other technical support analysts Supported 85 + desktops, 2 servers, 120+ users and 5 sites over 75+ Km Supervised other technical support workers Maintained, troubleshot and administered local area networks (LANs), workgroups, servers, desktops and peripheral equipment Evaluated and installed computer hardware, networking software and operating system software Operated master consoles to monitor the performance of computer systems and networks also coordinated access and use of computer networks Installed software and printer paper and forms Provided problem-solving services to network users Implemented data, software and hardware security procedures Performed routine network outages and maintained records Planned and performed data backups on tapes and disks and disaster recovery operations Designed and setup local area networks and connections to the internet Attended meetings to assess the use of the computers
Technician and consultant:
Assisted in the development of architectural designs Analyzed building codes, by-laws, space requirements, site requirements and other technical documents and reports Prepared manual and CAD (computer-assisted design) drawings, specifications, cost estimates and listings of quantities of material from conceptual drawings and instructions Constructed architectural and display models, and 3-D virtual models of architectural designs Prepared contract and bidding documents Supervised construction projects and coordinated, monitored and inspected work done by others Gathered user requirements from customers
Contractor:
Client support. Troubleshooting hardware and Software and peripherals (Laser Printer Lexmark, HP and Thermal Printer IBM). Repaired, upgraded (memory, service packs) and installed desktop. Server Installation and Network Setup and troubleshooting ( Domino server, Tape Drive.